Comments on: 1&1 http://www.hostingref.com/1and1-review.html Sun, 11 Sep 2011 05:08:42 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Dogmatick http://www.hostingref.com/1and1-review.html/comment-page-1/#comment-1715 Dogmatick Sat, 30 Jul 2011 01:33:31 +0000 http://www.hostingref.com/_test3_/?p=166#comment-1715 Firstly, they are not UK or US based. At all OK yes they have a trading company but all servers etc are in Germany. They have NO backup, if their German datacentre has a problem then all of your DNS is to pot. I have checked this directly with them when asking about backups and or tertiary DNS. I was told that this wasn’t an option. They have no support for the simplest things, txt or SPF in DNS. If your domain happens to be hosted by them then don’t try to use an anti spam company or any online Microsoft or other cloud based services as you cannot because their DNS doesn’t support it. In fact their DNS doesn’t support most things, oh and nor does support. Last chap I spoke to didn’t know what DNS was…. Their UK support was in India but has now moved – to the Phillipines where they are less polite and less knowledgable and certainly less helpful. If you need second level support, move your domain to another company and then call them. Oh hang on moving away from 1and1 takes a week because they purposely make life hell on the way out. 72 hours to adjust the IPS tag, a few seconds on the way in…… Just been left on hold hoping that I would go away, when the operator realised I was going to wait she laughed and disconnected me By this time tomorrow I’m hoping I will never ever ever have to deal with this company again joy ! HOWEVER, if you are a masochist then I suggest that you absolutely transfer all of your most critical assets to this company, it should provide you with lots and lots of your special torment ! Firstly, they are not UK or US based.

At all

OK yes they have a trading company but all servers etc are in Germany. They have NO backup, if their German datacentre has a problem then all of your DNS is to pot. I have checked this directly with them when asking about backups and or tertiary DNS. I was told that this wasn’t an option.

They have no support for the simplest things, txt or SPF in DNS. If your domain happens to be hosted by them then don’t try to use an anti spam company or any online Microsoft or other cloud based services as you cannot because their DNS doesn’t support it. In fact their DNS doesn’t support most things, oh and nor does support. Last chap I spoke to didn’t know what DNS was….

Their UK support was in India but has now moved – to the Phillipines where they are less polite and less knowledgable and certainly less helpful. If you need second level support, move your domain to another company and then call them. Oh hang on moving away from 1and1 takes a week because they purposely make life hell on the way out. 72 hours to adjust the IPS tag, a few seconds on the way in…… Just been left on hold hoping that I would go away, when the operator realised I was going to wait she laughed and disconnected me

By this time tomorrow I’m hoping I will never ever ever have to deal with this company again

joy !

HOWEVER, if you are a masochist then I suggest that you absolutely transfer all of your most critical assets to this company, it should provide you with lots and lots of your special torment !

]]> By: AirBear http://www.hostingref.com/1and1-review.html/comment-page-1/#comment-848 AirBear Tue, 16 Jun 2009 21:12:48 +0000 http://www.hostingref.com/_test3_/?p=166#comment-848 I agree with the other reviewers, they stink at customer support. I'm not sure they can even read English. I Email a question to a problem and get some goofy reply that doesn't even address the problem. I've gone to just spending the time and trying to figure things out myself. It makes sense now that I know they are located in the Philippines. I agree with the other reviewers, they stink at customer support. I’m not sure they can even read English. I Email a question to a problem and get some goofy reply that doesn’t even address the problem. I’ve gone to just spending the time and trying to figure things out myself. It makes sense now that I know they are located in the Philippines.

]]> By: Big Vee http://www.hostingref.com/1and1-review.html/comment-page-1/#comment-841 Big Vee Mon, 25 May 2009 00:39:52 +0000 http://www.hostingref.com/_test3_/?p=166#comment-841 I cannot tell you what ridiculous tech support is offered by 1 and 1. First, it is outsourced to the Phillipines. Second, they are kept in the dark and have no idea what is going on in the server room. So they end up telling you what you know. Like, oh yes, your server is down. But that is why I am calling. No idea when it will be fixed. No idea what is wrong with it. And finally, my ecomm site has been down for 1 week! That is a generation in cyber-world. You could buy and configure new servers and re-constitute in one day. What takes 1 week? I cannot tell you what ridiculous tech support is offered by 1 and 1. First, it is outsourced to the Phillipines. Second, they are kept in the dark and have no idea what is going on in the server room. So they end up telling you what you know. Like, oh yes, your server is down. But that is why I am calling. No idea when it will be fixed. No idea what is wrong with it. And finally, my ecomm site has been down for 1 week! That is a generation in cyber-world. You could buy and configure new servers and re-constitute in one day. What takes 1 week?

]]> By: ichkoguy http://www.hostingref.com/1and1-review.html/comment-page-1/#comment-835 ichkoguy Sat, 16 May 2009 04:10:54 +0000 http://www.hostingref.com/_test3_/?p=166#comment-835 They are one of the webhosting service providers who can do only a moderate job. The disk space and traffic given is not at all enough. Only individuals with a very modest blog can opt for this kind of service. I am afraid whether it will balance the traffic that am getting in my affiliate site. They are one of the webhosting service providers who can do only a moderate job. The disk space and traffic given is not at all enough. Only individuals with a very modest blog can opt for this kind of service. I am afraid whether it will balance the traffic that am getting in my affiliate site.

]]> By: Crazi4Hermit http://www.hostingref.com/1and1-review.html/comment-page-1/#comment-66 Crazi4Hermit Wed, 03 Dec 2008 11:15:25 +0000 http://www.hostingref.com/_test3_/?p=166#comment-66 I had a site hosted by 1&1 for about 5 months. We ran into problems when we noticed that our site was getting slow. I think this is because we were on one of their cheaper plans and our site's traffic was getting higher because of some advertising we were doing. Their support wasn't very helpful besides always saying we needed to upgrade. We switched to Inmotion Hosting and have been very satisfied with them ever since. I am not saying that 1&1 is the worst host out there (I have been through several over the years), but I just wish they wouldn't have kept trying to upsell me instead of trying to fix our situation. I had a site hosted by 1&1 for about 5 months. We ran into problems when we noticed that our site was getting slow. I think this is because we were on one of their cheaper plans and our site’s traffic was getting higher because of some advertising we were doing. Their support wasn’t very helpful besides always saying we needed to upgrade. We switched to Inmotion Hosting and have been very satisfied with them ever since. I am not saying that 1&1 is the worst host out there (I have been through several over the years), but I just wish they wouldn’t have kept trying to upsell me instead of trying to fix our situation.

]]>