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IXWebHosting Review

  • 2.82.82.82.82.8
  • 4.84.84.84.84.8
  • 3.43.43.43.43.4
  • 3.83.83.83.83.8
  • 2.82.82.82.82.8

IX Web Hosting Review ScreenshotIX Web Hosting (Visit IX Web Hosting)

Hosting Cost: $3.95 per month

IX Hosting Features:

Main Features: Unlimited Domains; Unlimited Data Transfer; Unlimited Web Space; 1 Free Domain; 1 Dedicated IP; Ecommerce Ready; Free Site Builder; 2,500 Email Accounts, More.

(Visit IX Web Hosting For List of all Features and other Low Cost Hosting Plans)

5 Customer Reviews of “IXWebHosting”

Review by Georgie71
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I signed up with Ixwebhosting about a year ago. I was attracted to their cheap hosting price and the fact that they had unlimited web hosting storage and transfer. There were some initial issues with getting my website online and their customer support but I have been very satisfied overall.

Review by Blake
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I am totally and completely disgusted with IX Webhosting. It used to be a great host and I recommended it to everyone I could. But something has changed. I believe they got sold. Since then, we have had nothing but endless trouble with this host…

Last year, they proudly moved to a new Data Center. Of course this caused us problems for several months. They kept apologizing, but the problems persisted. After a very long period, things calmed down and remained that way until November…

Without prior warning, IX moved our site to a new server in November. After 60+ hours of calling, using Live Chat, and using the ticket support system, they finally worked out most problems. I felt like I had to beg to get IX to help resolve the problems that they created. I lost an entire weekend fighting them. The IX response times average between 12-24 hours…

Then again this January, IX updated all of our cgi-bin files in our domain and all of our sub-domains recreating the problems that were caused in November’s unnecessary server move. Again, it took over 60+ hours to get our site up and running. I had to find workarounds to get our site up and running, and amazingly, IX tried to take credit for getting our site up and running again even though they had nothing to do with it…

Even though our site is up and running now, we still have many problems. After 176 hours of fighting IX for help, they have yet to correct the Cron job errors that still plague our site…

The last two days, the server has crashed in the evening requiring another call to IX to get the server restarted/reset and our site back online. This was the same pattern that plagued us after the Data Center move last year. And early every morning, the page load response times drag down to a crawl. This seems to start between midnight and 4 AM every single night. The other day, the slowness continued well into the following day. We get an apology from IX each time this happens, but they don’t seem to be doing anything to permanently correct it…

IX has tried very hard to blame these problems on our code, which worked fine before the server move in November and again up until January. IX does not want to take responsibility for their actions and it is frustrating and disgusting dealing with them. I cannot in good conscience recommend IX Webhosting to anyone until they improve the skills of their own Technical Support staff. It wouldn’t hurt if they hired a few more knowledgeable people to improve their response times too. Waiting 12-24 hours for each new response to a ticket is totally unacceptable. With IX’s lack of effort, a resolution to a problem can drag on for days and weeks. IX does the bare minimum to assist its clients and they do it as slow as they possibly can…

Dealing with IX technical support gets real old real fast. I wouldn’t wish this on anyone…

Review by ichkoguy
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I feel pity for Blake. It clearly reveals the fact that technical support is very poor. The price seems to be very much attractive. But attracting clients is not the motto. Making them a long term customer is a real problem. I think IX hosting has failed in this aspect. The server uptime seems to be a problem here. Not recommended much as of the reviews. Thank you for sharing the information dude.

Review by Ron
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I just bought the Unlimited plan from IX and was literally online in no more then 15 minutes. Price was good and processing was fast. I forgot about a domain I wanted to add so I called and some guy in sales added it in like 10 minutes, free.

I am just very impressed with the speed and efficiency I’ve seen thus far with IX, I hope it will last.

Ron tha Don

Review by Chas
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Wish I’d read these reviews before….

Yes, it’s cheap, fast…then they move your server with no warning and your world implodes. I’m still finding major issues and resolving them takes forever.

There is 24/7 access to an ever-changing cast of Russian dudes. Every time their attitude is to assume the user (me) has done somthing wrong. Every time, I have to take them step-by-step through the catastrophic server move. At that point they acknowledge the issue and start trying to resolve it. It’s just not good enough.

At one point I was kindly asked why I had deleted all of my files(!) and would I like them to see if there was an old backup they could use. The files couldn’t be seen due to a server move, but it gives a flavor of what to expect…

Overall, there are many good things here, severely let down by a gung-ho management and patchy service. Their uptime is nowhere near as advertised and their email is frankly crap.

I’ll be moving.

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